How to Order 💌

1. Fill out the contact form with your order details 💌 

2. I’ll review your request and send a confirmation + custom invoice

3. Submit payment 

4. Once payment is received, production will begin 

5.  Your custom order is created with care and updates will be provided throughout the process ✨

All items are made to order. Processing time applies.

Pickup and shipping are available depending on your order 📦

Before You Order 💜

Please review before placing your order:

• All items are made to order ✨ 

• Processing time: 3–5 business days 

• Payment is required before production begins 

• Custom items are non-refundable 

• Colors/designs may vary slightly due to customization 

Thank you for supporting my small business 💜

Policies 💜

📦 Processing Time

✧ All items are made to order
✧ Processing time is 3–5 business days
✧ This does not include shipping time

💳 Payments

✧ Payment is required before production begins
✧ Orders are only started once payment is received
✧ Invoices must be paid within 24 hours (if applicable)

🚫 Returns & Refunds

✧ All custom items are non-refundable
✧ Due to the personalized nature of items, returns are not accepted
✧ If there is an issue with your order, please contact me within 48 hours of delivery

🎨 Custom Designs

✧ Please double-check all names, spelling, and details before submitting your order
✧ Colors and designs may vary slightly due to customization and screen differences

📬 Shipping

✧ Shipping times vary based on location
✧ Once your order is shipped, I am not responsible for postal delays
✧ Tracking will be provided once your order is sent

About Soft Touch Creations Co.

Soft Touch Creations Co. was created with love, intention, and a passion for turning everyday items into something meaningful 💜
What started as a small idea quickly became a space where creativity meets comfort, and every design is made to feel personal.

I specialize in custom mugs, decals, and thoughtful gifts that are made just for you ✨

 Whether it’s something for yourself or someone special, each order is handled with care from start to finish.

Every detail matters to me — from the design to the packaging — because I want you to feel that soft, personal touch the moment your order arrives 🤍

Thank you for supporting my small business and trusting me to create something just for you.

Ready to order something made just for you 💜